Right of withdrawal
Terms for withdrawal
In accordance with art. 52 of Legislative Decree 6 September 2005 n. 206 (the "Consumer Code"), you have the right to withdraw from the contract signed with Company Name. (the "Seller" or "Italian Dance Shoes SRL") without any penalty and without having to provide any reason, within 14 days from the day you received the products purchased in rossaspina.it.
In accordance with art. 54 of the Consumer Code, you can exercise the right of withdrawal using, at your option, one of the following methods:
a) online request to the Refund Seller in the Your account area (order details), select the product you want to return and click on send; in this case, the Seller will send you confirmation by e-mail of the receipt of the withdrawal declaration;
b) sending by mail to the Seller this Return Form, compliant with the standard form pursuant to art. 49, paragraph 4, of the Consumer Code, to be completed in full;
c) sending by post to the Seller another explicit declaration of your decision to withdraw from the contract.
In cases b) and c) your declaration must be sent to the attention of the Customer Service at the registered office of Italian Dance Shoes SRL Via il Colle, 5 47853 CORIANO (RN).
It is understood that, in such cases, it will be your responsibility to prove the correct and timely exercise of the right of withdrawal.
In accordance with art. 57 of the Consumer Code, once exercised the withdrawal from the contract, the products to be returned must be delivered to the courier within fourteen (14) days from the date on which you communicated to the Seller your decision to withdraw from the contract.
In accordance with art. 59 of the Consumer Code, the right of withdrawal is excluded in the event that you have purchased products made to measure or personalized or sealed goods that do not lend themselves to be returned for reasons of hygiene or related to health protection and were opened after the delivery.
1. Conditions for exercising the right of withdrawal in accordance with art. 52 of the Consumer Code
The right of withdrawal is exercised correctly if the following conditions are fully met:
to. the right of withdrawal must be regularly exercised within fourteen (14) days of receipt of the products following one of the methods indicated above;
b. the products must not have been used, worn, washed;
c. the identification tag must still be attached to the products with the disposable seal which forms an integral part of the goods (see in this regard art. 5 below);
d. the products must be returned in their original packaging;
is. the returned products must be delivered to the shipper within fourteen (14) days starting from when you communicated to the Seller your decision to withdraw from the contract;
f. the products must not be damaged.
If you have complied with all the required conditions, the Seller, in accordance with art. 56 of the Consumer Code, will reimburse you in full for the price of the products purchased, only the costs of the return being your responsibility, i.e. those for returning the purchased products to the Seller, unless the Seller has expressly exempted you from these expenses at time of purchase and on the further condition that you make use of the shipper and the shipping methods suggested by the Seller in the following paragraph 2.
2. Verification of conformity of returned products
You will be contacted if your return cannot be accepted because it does not comply with the conditions referred to in the previous paragraphs.
In the event that your return does not comply with the conditions set out in lett. a), e) and f) of the previous paragraph 1, or in the case referred to in art. 59 of the Consumer Code, you can choose to have the products purchased at your expense.
If you refuse this shipment, the Seller reserves the right to retain the products and the amount corresponding to the purchase price of the products.
We also remind you that, pursuant to art. 57, paragraph 2, of the Consumer Code, you will be responsible for the decrease in the value of the products returned to the Seller, consequent to a use of the products other than that necessary to ascertain their nature, characteristics and functioning.
Therefore, in the event that your return cannot be accepted because it does not comply with the conditions referred to in letters b), c) and d) of paragraph 1 above, you can choose whether to accept the reduction of the refund, which will be communicated to you by the Seller, due to the decrease in value of the returned products, or if you have the purchased products back at your expense.
In the latter case, if you refuse the shipment, the Seller will have the right to retain the products and the amount indicated for the reduction of the refund, due to the decrease in value of the returned products.
The Seller assumes no responsibility for products returned by mistake or for forgotten items in the packages or returned products.
3. Times and methods of reimbursement
After the Seller has received your return and checked that all the requirements have been met, you will receive an e-mail confirming acceptance of the return and Rossa Spina will proceed with the full refund, or, if there is a decrease in value of the returned products, you will receive an e-mail in which you will be notified of the amount deducted by way of curtailment of the refund and Rossa Spina will proceed with the refund of the amount due.
Whatever the payment method used by you among those available, the refund is activated by the Seller as soon as possible, and in any case within fourteen (14) days from the date on which he became aware of the exercise of your right of withdrawal, once verified that the withdrawal occurred in compliance with the above conditions.
The actual time for re-crediting or returning the amounts paid by you for the purchase of the products depends on the payment methods used:
purchase by credit / debit card: the repayment time depends on the credit / debit card management company, but normally takes place within two bank statements. We remind you that the value date of the credit is the same as the debit, so you will not suffer any loss in terms of bank interest;
purchase via PayPal (if available): the refund will be made to your PayPal account and will be immediately visible. The actual refund on your credit card from your PayPal account depends on the institution that issued the card;
cash payment on delivery (if available): the refund takes place on the current account indicated by you, therefore the repayment time depends on the correctness of the data you enter; re-credit normally takes place within fourteen (14) days.
In the case of a gift, the refund of the sums will be made to the person who made the payment.
4. Products affected by defects or non-compliant
Without prejudice to the application of mandatory rules to protect the consumer, you can return a product because it is affected by defects or does not comply with what was ordered, by informing the Seller, within thirty (30) days from the day you received the products purchased in Rossa Spina through the Return Form that you find in the Customer Service area; if the defect occurs after thirty (30) days, contact Customer Service for more information.
For how to return products, check sections 1 and 2.
Rossa Spina will verify the products that you have returned because they are defective or do not conform to what was ordered and will proceed to a full refund, including shipping costs and the expenses you incurred to return the products to Rossa Spina. In the event that Rossa Spina does not detect any defect or lack of conformity in the returned products, you will be informed that your return cannot be accepted and you can choose whether to have the products purchased back. If you refuse the shipment, Rossa Spina will have the right to retain the products and the amount corresponding to the purchase price of the products, as well as reserve the right to request the costs incurred.
6. Conditions for the exchange of products
In some cases, as specified below, you will have the possibility to change the products purchased with others of the same model, having different size and / or color.
The change of products will be possible only if the products in the selected size and / or color are available at the Seller's warehouses.
The exchange request will take place within the following limits:
Only those products purchased, for which this possibility will be expressly provided in the Return Form, may be exchanged;
you can request the exchange of one or more products purchased only with products of the same model, having different size and / or color. In any case, the options available for the change will be indicated in the Return Form;
you can request the exchange of one or more products purchased no later than fourteen (14) days from the date of their delivery, by filling in the Return Form, to be sent electronically to Rossa Spina within the aforementioned term. The products to be changed must be delivered to the courier within fourteen (14) days from when you have communicated to the Seller your decision to change the products;
you can make a single exchange request for each product purchased;
the products for which you request a change must be returned to Rossa Spina in their original packaging, unused, worn, washed or damaged, and the identification tag must still be attached with the disposable seal;
the products to be exchanged that are part of a single order must be sent to Rossa Spina in a single shipment. In fact, Rossa Spina reserves the right not to accept products from the same order, shipped for exchange at different times.
If all the conditions mentioned above are correctly respected, once the Return Form containing your exchange request has been filled in and sent, Rossa Spina will process the same replacement request by sending you a confirmation e-mail for this purpose.
After Rossa Spina has received the products you intend to change and checked that all the above requirements have been respected, Rossa Spina will check the actual availability of the products in the size and / or color you have selected at its warehouses.
In the event that the product or products selected for the exchange are not available at its warehouses, Rossa Spina will not be able to accept your exchange request and will therefore refund the price of the product or products originally purchased and not replaceable, in accordance with the provisions of the Consumer Code and in the manner provided above.
In the event that the product or products selected for the exchange are available, Rossa Spina will be able to accept your exchange request and will therefore send you an e-mail confirming that the replacement products have been sent. The shipment will take place in this case within thirty (30) working days from the date on which Rossa Spina has become aware of your request for exchange. The shipping costs of the replacement products will be borne by Rossa Spina.
If the price of the product purchased is lower or higher than the price of the product selected for the exchange, you will not be refunded and / or charged for the difference. However, it remains understood that, as an alternative to the request to replace the product, you can exercise your right of return in accordance with the Consumer Code.
You will be contacted in the event that your exchange request cannot be accepted because it does not comply with the above conditions. In this case, you can choose to get back the products you intended to change at your expense. If you refuse this shipment, Rossa Spina reserves the right to retain the products and may also retain the amount corresponding to the purchase price of the products themselves, or the amount indicated for the reduction of the refund, due to the decrease in value of returned products, as indicated above.
The replacement product or products may be subject to subsequent return pursuant to art. 52 of the Consumer Code.
7. Product identification tag
We remind you that all the products offered for sale by the Seller are equipped with an identification tag fixed with a disposable seal, which is an integral part of the goods. We therefore remind you to try the product without removing the tag and its seal, because the returned products that do not have them will not be accepted.
8. Consumer Code
These Conditions for exercising the right of withdrawal, which form an integral part of the General Conditions of Sale, are governed by Italian law and in particular by the Consumer Code.